Shipping policy

At old mate, we work with trusted third-party production and fulfilment partners to produce and ship your order from facilities closest to you wherever possible. This helps ensure efficient delivery times and reduces unnecessary transport.

Processing Time

All products are made to order.

Orders are typically processed and dispatched within 2–5 business days. During peak periods, processing times may be slightly longer.

Shipping Methods & Delivery Times

We offer standard shipping. Estimated delivery times begin once your order has been dispatched.

• Europe: 5–10 business days

• United Kingdom: 5–10 business days

• Australia: 5–10 business days
  

• United States: 5–10 business days

• International: 7–14 business days

Please note that delivery times are estimates only and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and order size.

Tracking

Once your order has been dispatched, you will receive a shipping confirmation email. Tracking details will be provided where available and may vary depending on the shipping carrier and destination.

Customs, Duties & Import Taxes

For orders shipped outside the European Union, customs duties, import taxes, or additional fees may apply. These charges are not included in our prices and are the responsibility of the customer.

Lost or Delayed Shipments

If your order appears to be lost or significantly delayed, please contact us at hello@old-mate.xyz.

We will investigate the issue and work with our fulfilment partners to resolve it where possible.

Contact

If you have any questions about shipping, please email us at hello@old-mate.xyz.